Team Members

Here’s CSR’s Senior Management Team:

Julie Brown, President

 Julie Brown

Known to her clients as a “live wire,” and with over 20 years of experience designing, managing, and delivering industrial, customer, and product research to clients in a wide range of industries, Julie is at all times determined to meet her clients’ needs.

Prior to joining CSR, Julie served as a consultant in the areas of strategic planning, marketing planning, and communications strategy for Watson/Wyatt and George Beram & Co., where she conducted and used a considerable amount of qualitative and quantitative research.

She also worked at Price Waterhouse for eight years, where she became a Certified Public Accountant (need help with your taxes?) before joining the Marketing Services team. Earlier in her career, Julie worked as a loan officer at two Boston-based banks, BayBank and Shawmut Bank.

Julie received a BA from Mount Holyoke College and an MBA from Babson College. She has studied multiple languages, is known by her colleagues as “The Grammar Queen,” loves flamingos and all things “Key West,” and is a connoisseur of fine food and microbrews.

Jennifer Lacy, SVP, Operations

 Jennifer Lacy

Jennifer is a big-picture thinker who is hell-bent on getting the job done for her clients; one lovingly called her the “Mistress of Execution.” Having worked on the client-side of the business, she understands how important it is to work with partners who are insightful and reliable (and at times, fierce).

She has over 20 years of experience in the wonderful world of market research. She’s been an executive interviewer, focus group moderator, coder, project manager, client services director, and report writer extraordinaire.

Prior to joining CSR, Jennifer headed up the custom research team for The New York Times advertising department. She has also held senior-level research positions at a handful of major market research firms.

Jennifer received a BA from Rutgers University and is ABD in a PhD in political theory from Boston College. She also just earned a Masters in Social Work from Boston College, in hopes of saving the world. She is an avid meditation and yoga practitioner, teaches a class in Mindfulness for Children, is a Shakespeare-ophile, and a huge Celtics fan.

Marissa Glowac, Vice President of Insights

 Marissa Glowac

In an industry full of professionals who pride themselves on knowing the facts, Marissa impresses her clients and colleagues for her critical thinking, ability to keep engagements on schedule, and attention to detail. She loves to dig into data and help clients generate new and useful insights from research results.

Marissa has been a market researcher for more than fifteen years, and currently is lead manager on many of CSR’s most complex and high-profile studies. During her tenure at CSR, she’s been involved in numerous multifaceted Thought Leadership studies involving publications and white papers, as well as Brand and Image, Customer Experience, Product Development and Concept Testing studies.

Prior to joining CSR, she managed a one-of-a-kind national research project for a Boston-based non-profit organization, served as a Research Manager with Reed Business, and held several positions in the financial services industry. Marissa published an article on Boston Harbor beach clean-up efforts in the New England Journal of Public Policy.

Continuing the beach theme in her life, Marissa lives within walking distance of the Massachusetts shoreline. She often serves as a soccer coach, is a committed “spinner,” and will always say “yes” to a strong cup of coffee. Marissa holds a B.A. in Economics from Colby College and an M.S. of Science in Public Affairs from the University of Massachusetts.

For former Co-Owner, Mark Palmerino’s bio, click here.